Use Multi-Factor Authentication (MFA)

Login using MFA

When you access any service protected by Multi-Factor Authentication (login required) from off-campus (this will not apply when on campus):

  1. You may see a notification asking to Stay signed in? Only click Yes on devices or PCs that you don’t share with others.

    Choose whether to Stay signed in
  2. Using the device you have registered, verify who you are using the method you chose when you setup Multi-Factor Authentication:
    • Enter verification code sent by text message
    • Receive a verification phone call and press a key on the keypad
    • Tap on notification in Microsoft Authenticator app
    • Enter one time verification code from app
  3. You will be logged in and redirected to the service you requested to access

If you are visiting China you will need to use a one time verification code (6 digit number). Receive notification for verification will not work

Change Multi-Factor Authentication methods

If you have already setup Multi-Factor Authentication, go to You may wish to do this if you:

This will show your current Default sign-in method. Click on Change to update how you authenticate:

  1. Show your current Default sign-in method. Click on Change
    Choose whether to Stay signed in
  2. Choose Authenticator app. Click Add
    Add a method. Choose Authenticator app

Change your device

If you want to use a different device and have chosen to receive a text message verification code and are keeping the same number you won’t need to setup MFA again. Otherwise

  1. Setup MFA on the new device
  2. Go to and click Delete next to the old phone

What if I can't sign in?

If you can’t use any of devices for Multi-Factor Authentication, Contact the IT Service Desk to reset it.

Remove device from Microsoft Authenticator app

Before removing a device, ensure you have set up a different way to authenticate using MFA, such as text message verification code.

  1. πŸ“± On your phone, open the Microsoft Authenticator app
  2. πŸ“±Check to see if University of Leicester appears with your University email address below. If so, tap on the arrow > next to it.
    Check if already registered
  3. πŸ“±Tap on settings (cog icon)

    Tap on settings
  4. πŸ“±Tap on Remove account

    Remove account