Use Multi-Factor Authentication (MFA)
Login using MFA
When you access any service protected by Multi-Factor Authentication (login required) from off-campus (this will not apply when on campus):
- You may see a notification asking to Stay signed in? Only click Yes on devices or PCs that you donβt share with others.
- Using the device you have registered, verify who you are using the method you chose when you setup Multi-Factor Authentication:
- Enter verification code sent by text message
- Receive a verification phone call and press a key on the keypad
- Tap on notification in Microsoft Authenticator app
- Enter one time verification code from app
- You will be logged in and redirected to the service you requested to access
If you are visiting China you will need to use a one time verification code (6 digit number). Receive notification for verification will not work
Change Multi-Factor Authentication methods
If you have already setup Multi-Factor Authentication, go to mysignins.microsoft.com/security-info. You may wish to do this if you:
This will show your current Default sign-in method. Click on Change to update how you authenticate:
- Show your current Default sign-in method. Click on Change
- Choose Authenticator app. Click Add
Change your device
If you want to use a different device and have chosen to receive a text message verification code and are keeping the same number you won’t need to setup MFA again. Otherwise
- Setup MFA on the new device
- Go to mysignins.microsoft.com/security-info and click Delete next to the old phone
What if I can't sign in?
If you can’t use any of devices for Multi-Factor Authentication, Contact the IT Service Desk to reset it.
Remove device from Microsoft Authenticator app
Before removing a device, ensure you have set up a different way to authenticate using MFA, such as text message verification code.
- π± On your phone, open the Microsoft Authenticator app
- π±Check to see if University of Leicester appears with your University email address below. If so, tap on the arrow > next to it.
- π±Tap on settings (cog icon)
- π±Tap on Remove account