Set up Multi-Factor Authentication (MFA) using Microsoft Authenticator app

Ensure you have enough time to complete the set up instructions, as it is expected it will take you around 10-20 minutes.

It is highly recommended that you follow these instructions on a computer 💻, using the mobile device or tablet 📱 when indicated

  1. 💻 On your computer, go to
    If required, login using your University IT account username and password
  2. 💻 You will see a More information required screen. Choose Next
    More information required
  3. 📱 On your phone, go to the iOS app store (iPhone) or Google Play store (android) and search for Microsoft Authenticator app. Then install the app. Follow the steps to complete the setup of the app.

    Install the Microsoft Authenticator app on your device. Click Next
  4. 💻 On your computer. Click Next to Set up your accountClick Next
  5. 📱 On your phone in the Microsoft authenticator app, tap on the menu (either ⁞ (android) or + (iPhone), choose Add account and then Work or school account.
    Click Work or School account
    Select Scan a QR code.
    Select Scan a QR code
  6. 📱 Hover your phone over the QR code on the computer until it scans correctly. You may be asked to allow the app to use your camera. Tap Confirm
    Scan the QR code
  7. 💻 On your computer, click Next. You can choose to authenticate either:
    • Receive notification for verification (Microsoft Authenticator app only)
    • Use one time verification code (6 digit number)
  8. 💻 When your IT account has been setup in Microsoft Authenticator, you will asked to try out authentication on your device.

    📱Tap APPROVE to verify or enter the code that appears in the app.
    Tap to verify or enter the code that appears in the app
  9. 💻 Notification approved. Click Next
    Notification approved. Click Next
  10. 💻 Click Done. Microsoft Authenticator has been set up on your Phone or Tablet
    Success, Microsoft Authenticator has been set up on your Phone or Tablet

What next?

  • If you have not previously signed up for Self Service Password Reset, you will be prompted to Set your password reset answers, so that you can reset your password in future
  • You should receive an email shortly, entitled Multi-factor Authentication has been enabled on your University IT account, to confirm MFA has been set up correctly
  • You'll next be asked to use MFA when you access a service protected by Multi-Factor Authentication (login required) from off-campus e.g. using a personal phone or laptop

How did it go?

Fill in this quick poll about your experience of setting up up Multi-Factor Authentication.